Frequently Asked Questions
Find answers to common questions about our premium laptop Sleeves, cases, and protection
Are your products waterproof?
Yes, all our laptop Sleeves and cases feature waterproof materials. We use premium water-resistant fabrics that protect your devices from rain, spills, and moisture. The outer layer provides excellent protection against everyday water exposure, keeping your laptop or tablet safe and dry.
How do I choose the right size for my device?
Choosing the right size is easy! We offer three main size categories:
- 11-12" - For MacBook Air 11", iPad Pro 12.9", and similar compact devices
- 13-14" - For MacBook Air/Pro 13", most ultrabooks
- 15-16" - For MacBook Pro 16", gaming laptops, and larger devices
Check our Size Guide page for detailed measurements and compatibility information.
What is your shipping policy?
We offer free UK shipping on all orders. Orders are typically dispatched within 1-2 business days and arrive within 3-5 business days. You'll receive a tracking number via email once your order ships.
Can I return my purchase?
Yes! We offer a 30-day return policy on all products. If you're not completely satisfied with your purchase, you can return it for a full refund within 30 days of delivery. Items must be unused and in original condition with all tags attached.
Are your products eco-friendly?
We're committed to sustainability. Our products are made from durable, long-lasting materials designed to reduce waste. We use recycled materials where possible and focus on creating high-quality products that won't need frequent replacement.
How long does delivery take?
UK delivery typically takes 3-5 business days after dispatch. Orders placed before 2pm on weekdays are usually dispatched the same day. You'll receive tracking information via email to monitor your delivery.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order anytime by visiting our Track Order page and entering your order number and email address.
No results found
Try searching with different keywords or browse all questions
Still have questions?
Our customer support team is here to help you find the perfect protection for your device
Contact Us