Contact information

Contact Us

Last updated: 14 October 2025

How We Can Help

  • Order help & shipping status: Track your order at komye.com/apps/track123.
  • Returns & exchanges: Email us first so we can authorize the return (RMA) and provide the correct local return address. Please don’t ship returns without authorization.
  • Warranty & money-back guarantee: 30-day money-back guarantee applies; see our Returns & Refunds Policy.
  • Shipping times & delivery: See our Shipping Policy.

Talk to the Team

Email (support): contact@komye.com
Phone: +44 7878 647585
Hours: Monday–Friday, 09:00–17:00 (UK time)
Typical response time: within 1 business day

Returns & Logistics Addresses

We operate multiple warehouses (UK, US, AU, CN). To ensure your parcel reaches the right facility, we provide the return address after we approve your return (RMA). Returns sent without authorization or to the wrong address may be refused.

Business Information

Legal entity: The PeakTrail
Registered office: 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States
Business ID: 0008025375
Tax Number: EIN 98 1856793
Note: This is our registered office and is not a returns address.

Privacy & Data Protection

General privacy inquiries / data requests: privacy@komye.com

UK Representative (UK GDPR Article 27)
For data protection matters in the United Kingdom:
Rickert Services Ltd UK — UK Representative for The PeakTrail
PO Box 1487
Peterborough
PE1 9XX
United Kingdom
Email: art-27-rep-thepeaktrail@rickert-services.uk

Full details about our data practices are available in our Privacy Policy.

Wholesale, Press & Partnerships

Accessibility

If you have difficulty using our website or need an accessible format, please email us at contact@komye.com or on our website, and we’ll be happy to help.